I don't often talk about my work on this blog, but initiatives at work over the past few months have renewed my interest in managing change, which I do want to talk about - and request your support with!
At work, my role is Digital Strategist / Leader for IBM, Growth Markets (officially within 'Brand System', working closely with Demand Programs and Market Management, which all sit within IBM Marketing and Communications). Back in June 2009 I started to work on overarching digital strategy guidance for the Growth Markets - and the business process management around it.
Digital: Strategic approach
An implementable strategy covering all Growth Markets would not produce optimal results, since the market conditions in countries such as China, India, Korea, Sth Africa, Russia, Poland etc are fundamentally dissimilar (incl. IBM prospect/clients use of digital tools, media and technologies). Also, local objectives are different in each country - in fact the breadth of IBM's offerings mean IBM's objectives are different for each audience within each country. So I created a 'Digital Planning Roadmap' which each country / Program team can follow to build a solid, locally relevant digital strategy & locally implementable plan.
The idea is that this digital plan should sit, embedded in the centre of the broader local marketing plan. Digital tools/tactics relevant to the audience in the market would be interwoven into the overall contact strategy for that audience. (I should add that this was already happening in many places, but a consistent approach had not been formulated.)
Digital: Business process management
Ideally, many parts of the business would be involved in the creation and implementation of a locally developed digital plan (because digital is relevant to many parts of the business). Therefore, the next step was to create a Cross-functional Digital Lead in each market. This person's role is to drive effective, coordinated use of digital in their market cross-function using the 'Digital Planning Roadmap' approach - and optimise their country's use of digital over time. Essentially, this person will be the 'Digital change agent' in their market.
A global 'Digital Community of Practice' has been set up to enable and support these individuals, utilising Enterprise 2.0 collaboration technologies (plus the good old conference call)! The objective of this de-centralised community is "to eliminate redundant efforts, to amplify learnings and best practices across IBM and to build the critical mass of talent and energy that will command more focus and funding".
The number of community members has passed 60 140 1,000 and is ever-growing - as is the wealth of experience, expertise and guidance the community members are able to share with one another. It has been very exciting to bring this to life and it is gratifying to watch the community start to develop its own momentum as community members use the forums to reach out to one another.
Why am I requesting support / information?
I just read Rawn Shah's article in Forbes: "Enterprise 2.0 Changes What Kind Of Leader You Need To Be". His article prompted me to write this post, because, while I think it is fair to say I meet his definition of "one of the new leaders" (not necessarily people with titles and management authority; rather ones who fuel group efforts to produce results), this is something I want to get better at. If you happen to be doing something similar, I would love to compare notes!
I am in my element when I:
- can work on a big game-changing opportunity (in this case, 'how do we embed Digital into the marketing mix to best effect, to meet our specific objectives')
- have the freedom to develop / sell the approach and 'rally the troops' (in this case, global as well as Growth Markets marketing teams)
- am facilitating the process (making things easy).
BUT I would not call myself an expert in large-scale organisational change management. I am hungry to learn more.
Long term, I'm keen to hone my leadership and change management skills so that I can make a larger impact with projects that involve digital (my area of specialty) and change management within IBM & the corporate world. I'd also like to be able to contribute in the area of animal protection (my other passion) / social issues.
I'm starting a Graduate Certificate in Change Management at the Australian Graduate School of Management (AGSM) in Sept. Meanwhile I found a wealth of information on the topics of digital and change management (shared below)*. If you share my passion for this area and/or know of people, organisations, blogs, initiatives etc that I might be interested in, please leave a comment / get in touch!
*Resources on Digital and Change Management (in no particular order):
- Presentation - Managing change in the digital environment (IdeaGarden)
- Lots of presentations on Change Management on Slideshare
- Groups covering Digital and Change Management on LinkedIn
- Ashoka (Innovators for the public)
- Ashoka - article on Games for change
- Games for change
- Altimeter Group blog
- Groundswell blog
- Drink Digital - talks
- Heart of Change (book) site
- McKinsey Quarterly
- Social change group on Vimeo (I created the group, please add relevant videos)!
- 'Tribes' by Seth Godin
Note: The postings on this site are my own and don't necessarily represent the positions, strategies or opinions of my husband, my dog or any company including employers or clients.